1. Legal Information – Website Disclaimer
Legal Information
CannGen Insurance Europe SRL/BV is a company incorporated under the laws of Belgium, with its registered address at Congresstraat 35, 1000 Brussels, administrative offices at Leonardo Da Vincilaan 1, 1930 Zaventem and company number 0788.846.560. CannGen Insurance Europe SRL/BV acts as an insurance intermediary, operating as a Managing General Underwriter (MGU), and is authorised and regulated by the Financial Services and Markets Authority (FSMA) in Belgium for insurance distribution activities under the Belgian Law of 4 April 2014 and Directive (EU) 2016/97 (Insurance Distribution Directive – IDD).
The information published on this website is provided for general informational purposes only. No content on this site constitutes insurance advice, legal advice, financial advice, or a binding offer of insurance. All insurance products are subject to underwriting, eligibility assessments, and the terms and conditions of the relevant insurer. Insurance coverage is only in force once expressly confirmed by the issuing insurer or underwriting capacity provider.
While CannGen Insurance Europe SRL/BV strives to ensure that the information on this website is accurate, up to date, and reliable, we make no
representation or warranty, express or implied, regarding the completeness, accuracy, suitability, or availability of any information on this website.
CannGen Insurance Europe SRL/BV accepts no liability for any loss or damage arising from reliance on website content.
This website may contain links to third-party websites. CannGen Insurance Europe SRL/BV has no control over the content, policies, or security of
external websites and accepts no responsibility for them.
CannGen Insurance Europe SRL/BV reserves the right to amend or update the content of this website at any time without notice.
If you have any questions regarding this Legal Information, please contact us at info@canngenins.eu.
2. Terms and Conditions – Website Disclaimer
Terms and Conditions of Website Use
These Terms and Conditions govern your access to, and use of, the CannGen Insurance Europe SRL/BV website (“the Website”). By accessing or using the Website, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree, you must not use this Website.
1. Use of the Website
The Website is made available free of charge for general information about CannGen Insurance Europe SRL/BV and its insurance-related activities. CannGen Insurance Europe SRL/BV does not guarantee uninterrupted availability of the Website and may suspend, withdraw, or restrict access without prior notice.
You agree not to use the Website in any way that is unlawful, fraudulent, harmful, or that may impair its functionality or security.
2. No Offer, No Advice
Nothing on this Website constitutes:
Any insurance product referenced on the Website is subject to separate terms, regulatory permissions, and acceptance by the underwriting capacity provider. Final terms, conditions, exclusions, and premium will always be set out in the issued policy documentation.
3. Intellectual Property
All content on this Website—including text, graphics, logos, icons, images, and downloadable documents—is the property of CannGen Insurance Europe SRL/BV (or its licensors) and is protected under applicable copyright and intellectual-property laws. You may not reproduce, copy, distribute, or modify any content without prior written consent from CannGen Insurance Europe SRL/BV.
4. Liability
To the fullest extent permitted by law, CannGen Insurance Europe SRL/BV excludes all liability for any direct, indirect, or consequential loss or
damage arising from:
Nothing in these Terms excludes liability for fraud or for any matter where exclusion would be unlawful under EU or Belgian law.
5. External Links
The Website may contain links to external sites. CannGen Insurance Europe SRL/BV has no control over external content and is not responsible for its accuracy, availability, or compliance with applicable law.
6. Data Protection
The use of personal data collected through this Website is governed by our Privacy Policy and Cookie Policy, prepared in accordance with the GDPR and applicable Belgian data-protection legislation. By using this Website, you acknowledge that you have reviewed these policies.
7. Governing Law and Jurisdiction
These Terms and Conditions are governed by Belgian law. Any disputes arising out of or in connection with the use of the Website shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.
8. Amendments
CannGen Insurance Europe SRL/BV may revise these Terms and Conditions at any time. Continued use of the Website after changes have been published constitutes acceptance of the revised Terms.
If you have any questions regarding these Terms and Conditions, please contact us at info@canngenins.eu.
3. Customer satisfaction
Our aim is to ensure that all aspects of your insurance are dealt with quickly, efficiently and fairly. We are committed to providing you with the highest quality service at all times.
Often, the insurance broker who took out the insurance is in a position to resolve problems and can therefore be your first point of contact. Please
get in touch with your insurance broker’s usual contact person.
If you are not satisfied with the outcome of your initial contact with your insurance broker, or if you wish to make a complaint to us immediately, you can do so by contacting CannGen Insurance Europe (using the details below) quoting your policy and/or claim number. We will investigate your concerns and get back to you as soon as possible.
Address: CannGen Insurance Europe BV/SRL:
CannGen Insurance Europe
BV/SRL – complaints
Leonardo Da Vincilaan 1
1930 Zaventem
Belgium
Phone nr.: +32(0)28011306
General Email: info@canngenins.eu
Complaints specific Email : complaints@canngenins.eu
If, after having contacted CannGen and you are not satisfied with the outcome of that complaint, you can furthermore appeal with your insurer who is indicated in your policy document, or with the Belgian Ombudsman Assurances/Verzekeringen via their website www.ombudsman-insurance.be
Privacy policy
For any information related to CannGen Insurance Europe’s Privacy Policy, we kindly refer to the separate section on this website ‘Privacy Policy’ via this link
